LuckyOnes Privacy Policy

At LuckyOnes, we are committed to protecting your personal information and being transparent about how we collect, use and safeguard your data. This Privacy Policy explains our practices as the operator of luckyones.com, a site owned and operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed and authorised by the Curaçao Gaming Authority under licence No. OGL/2024/164/0246. By registering an account or using Lucky Ones, you consent to the collection and processing of your data as described below.

Information We Collect

When you create an account with us, use our lucky ones login credentials, or interact with our games and sportsbook, we collect various types of personal information necessary to provide our services and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number and residential address when you sign up for LuckyOnes casino online.
• We gather identity verification documents uploaded through the Documents page of your profile, including proof of identity and proof of address.
• We record your transaction history, including deposits, withdrawals and the payment methods you use, to process your lucky ones casino withdrawal requests and comply with anti-money laundering regulations.
• We track your gaming activity, including games played, wagers placed, bonus usage and loyalty points earned, to manage your account and our Loyalty Program.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you access our platform, including through the lucky ones casino app or mobile browser.
• We store communication records from your interactions with our customer support team via live chat, email or the Live Support page.

How We Use Your Information

We at LuckyOnes use the information we collect for several legitimate business purposes connected to operating a secure and compliant lucky ones online casino.

• We use your data to verify your identity, process payments and manage your luckyones casino login securely.
• We use your information to award and administer bonuses, including our welcome offer, luckyones promo code redemptions and VIP rewards.
• We analyse your activity to personalise promotions, tournament invitations and Diamond Club offers relevant to your play.
• We use your contact details to send you account notifications, transactional updates and, where you have opted in, marketing communications about lucky ones bonus codes and new features.
• We use aggregated and anonymised data to improve our games library, sportsbook coverage and overall user experience across the lucky ones casino app download and desktop platform.
• We process your data to detect fraud, prevent underage gambling and comply with responsible gaming obligations.

Legal Basis for Processing

Our processing of your personal data at LuckyOnes is based on several legal grounds, including the performance of our contract with you when you use LuckyOnes casino login services, compliance with our licensing obligations under the Curaçao Gaming Authority, our legitimate interests in preventing fraud and improving our services, and your consent where required for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on Lucky Ones to enhance your browsing experience, remember your preferences and analyse site traffic. Cookies help us recognise returning players, streamline your lucky ones login process and tailor promotions such as free spins and Prize Drops to your interests. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate luckyones casino online effectively.

• We share data with payment processors to facilitate deposits and withdrawals across our supported methods, including bank transfers, e-wallets and cryptocurrencies.
• We share information with identity verification providers to confirm your age and identity as required by our licence.
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally obligated to do so.
• We work with our affiliate partners under the Fortunate Partners brand, and limited tracking data may be shared to attribute referrals accurately.
• We may share information with service providers who support our IT infrastructure, customer support and marketing operations, all bound by confidentiality obligations.

International Players and Data Transfers

Our lucky ones casino serves players across international markets, including the euro zone, the United States, Canada, Australia, New Zealand, Norway, Switzerland and South Africa. For our lucky ones casino Australia and lucky ones casino login Australia users, we ensure that data transferred outside your jurisdiction is handled in accordance with appropriate safeguards, regardless of where our servers or partners are located.

Data Security

We at LuckyOnes take the security of your data seriously and implement industry-standard measures to protect it from unauthorised access, loss or misuse. Our security protocols include encryption of sensitive data, secure servers, and restricted access to personal information within our organisation. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory compliance, dispute resolution and enforcement of our agreements. Once your account with LuckyOnes is closed and retention obligations have expired, we take reasonable steps to delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by us. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information in your profile.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@luckyones.com. VIP members may also reach our dedicated team at vip@luckyones.com for account-specific queries.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete such data and close the associated account.

Responsible Gaming and Data Use

We use certain behavioural data to support responsible gaming initiatives, including identifying patterns that may indicate problem gambling. This allows us to offer appropriate tools and resources to players who may need support, in line with our licensing obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of luckyones.com after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our customer support team, available 24/7 through live chat or via email at support@luckyones.com. We are here to help ensure your experience with us remains secure, transparent and enjoyable.